Pure Indulgence Day Spa Terms and Conditions
Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Please note 24 Hour’s notice is required for all cancellations, otherwise, 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 01865 377215 or email us at firstname.lastname@example.org
Purchase of Retail Products
Beauty products must be paid for in full at time of purchase or order.
Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.
We reserve the right to alter prices without prior notice.
Please note that it is illegal to smoke anywhere in the Salon.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Please understand that we cannot accommodate children under 16 unless supervised by an adult during your treatment.
Patch testing required for clients who have never had eyelash tinting.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
We accept all major credit/debit cards and cash.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had cancer or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist or hair stylist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Spa.
Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price.